Returns, Exchanges and Refunds Policy

If you are not completely satisfied with the item(s) that you have purchased from ourselves, you can return them for a full refund of the costs of the items.

The shoes AND box must be returned in the same saleable condition as received. Shoes will not be accepted where there are signs of wear on the sole. We suggest trying shoes on carpet only.

If you return a purchase which was accompanied by a free promotional item or items (eg, a pair of free shoe trees) then please note that you must also return the free item. We reserve the right to charge for any promotional items which are not returned with the primary purchased item.


Unfortunately, Edwards England does not cover the cost of returns. Those who require returns to be made on purchases will have to cover the charges for the return in order to be refunded on the item in full. 

ALL returns must be sent to: RETURNS,  Unit 8, College Lane, Liverpool, Merseyside, L1 3SD, ENGLAND